We reported this to the spa as only next door and they called maintenance but they never turned up and the ripped loungers were still there when we left with no replacement new one's. My husband and son went into the pool, me and my mum was hoping to sunbathe on the loungers but we got them all out as they was shoved down the side and they were all ripped. My son called down to reception for cups and was told to call room service, room service told him to call housekeeping and house keeping told him to call reception!! seriously, he's only 12 but could not believe it. It took the hotel 1 week to supply us with 2 cups as we spent the week sharing the 2 that we had and our request at the beginning of the holiday for more were not met. We had to constantly remind them that there was 4 of us staying in the room as they never left us enough towels. The rooms are dirty for a start, they are not cleaned properly and the maid service leaves alot to be desired.

This hotel caters more for the gamblers at the casino and is not really a place for a family holiday. The Bell staff will drop you off and pick you up from Citadel and are always helpful and friendly. They are a credit to this hotel and my review has no reflection on them along with all the security staff who always acknowledged us with good mornings etc.

We stayed here for 10 nights as a family and before i start my review i have to say how lovely the bell/ porters were. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near NTMA Training Centers of Southern California.Hotels near California State University, Los Angeles.Hotels near United Education - Huntington Park, CA.Hotels near Marinello School of Beauty - Bell, CA.Hotels near National Polytechnic College.Hotels near (LGB) Long Beach Municipal Airport.Hotels near (LAX) Los Angeles Intl Airport.Hotels near Long Beach Boulevard Station.Commerce Hotels with Laundry Facilities.Hotels near The Commerce Casino & Hotel.

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